Refund policy

Return & Refund Policy — LLOYD & CO

At LLOYD & CO, we are committed to quality and customer satisfaction. If something isn’t right with your order, we’re here to make it right.

Returns

We accept return requests within 7 days of delivery.
To qualify for a return:
Items must be unused, unworn, and in original condition
Original packaging must be included
Proof of purchase is required
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
For hygiene and quality reasons, the following cannot be returned:
Sale or discounted items
Gift cards
Any item not in original condition or packaging

Refunds

Once your return is received and inspected, we will notify you of the approval status.
If approved:
Refunds are processed within 5–10 business days
Funds will be returned to your original payment method
Processing times may vary depending on your bank.
Exchanges
We only replace items if they are:
Damaged
Defective
Incorrectly delivered
To request an exchange, please contact us before sending anything back.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
Original shipping fees are non-refundable
Late or Missing Refunds
If you haven’t received your refund:
Recheck your bank account
Contact your bank (delays may occur)
Then contact us for assistance
Contact Us:+27750120478
For all return and refund queries:

LLOYD & CO Support

Response time: 24–48 hours